Some professionals love the human factor in business. If you enjoy connecting with people, solving problems, and connecting with customers, a job in consumer services could be just the thing for your career aspirations.
This article will cover the highest paying jobs in the consumer services sector so you know what careers you should be pursuing in the future.
1. CRM Coordinator
Customer Relationship Management (CRM) is a philosophy and type of software. CRM software is commonly used to collect and organize customer data and then keep it easily accessible for sales and marketing staff.
CRM software allows sales and marketing teams, as well as customer service departments, to manage customer complaints, inquiries, and relationships over time.
CRM coordinators therefore master this type of software. You will often work very closely with the Marketing and Sales departments to establish and maintain positive, successful interactions with new and existing customers and to resolve customer issues.
CRM coordinators can also help sales reps reach new leads or prospects and ensure their business always has new customers. Most CRM coordinators require extensive consumer services experience.
At least a high school degree, but many have bachelor’s degrees and are familiar with the best CRM software systems like Salesforce. These professionals earn average $72,401 per year.
2. Customer Service Manager
A Client Service Manager is a dedicated consumer relations professional. Their primary role is to ensure that a given customer or consumer is satisfied with the products and services provided by an organization. A customer service manager represents the customer, taking feedback and asking questions.
Generally, customer service managers oversee large groups of customer service representatives, including call center agents and salespeople. Responsibilities include training employees, ensuring compliance, and launching company policy initiatives.
Most successful customer service managers already have extensive consumer relations experience. You must also have excellent communication, organizational and personal management skills. They earn an average salary of $61,125 per year.
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3. Customer Experience Strategist
Customer Experience Strategists are knowledgeable, specialized professionals who turn collected marketing data into insights for business purposes.
For example, you could look at a variety of marketing data, including:
- clicks
- conversions
- Time spent on the page
Using this data, the customer experience strategist can then give companies a much better understanding of their target customers. They often produce reports for business purposes and analysis, in addition to providing additional advice and awareness for product development.
Through the efforts of customer experience strategists, companies can create better customer experiences.
This, in turn, often leads to greater sales, higher profits, and an overall better brand reputation. As such, customer experience strategists are among the most valuable professionals for any organization. you deserve one average $96,541 a year.
4. Call Center Manager
Call center directors or managers are responsible for customer service facilities, typically remote call center facilities that provide CS services to customer companies.
For example, when someone calls a company’s customer service hotline, that call may be answered by a call center run by a manager or director.
Call center managers have various tasks, such as hiring new agents or planning training and development courses. In addition, call center managers may be required to ensure compliance with and implement business policies or operational strategies.
For example, a call center manager might be responsible for developing a new method to ensure customer satisfaction for those who call the center’s representatives.
However, this managerial job still has plenty of consumer services work to offer. On any given day, a call center manager might even have to answer the phones himself or help solve problems for angry or frustrated customers. You deserve $64,036 per year.
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5. Reception manager
Front desk managers are trained executives who manage front desk staff in hotels, resorts, and other buildings. They manage a concierge, several receptionists, night auditors and other employees.
They must ensure lobbies are always clean and presentable, and handle any escalated customer complaints or questions.
Depending on the exact job, receptionists may also have similar responsibilities to concierges, e.g. B. the greeting of guests and the answering machine. Usually they earn $41,846 per year on average.
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6. Helpdesk Analyst
Help desk analysts are IT professionals who have some responsibilities in the consumer services space. They typically work to help Internet or IT customers with specific software or hardware issues, such as: B. if the software cannot be used properly or an error occurs.
Help desk analysts are IT customer service specialists. You can provide support via phone, email or live support software, giving you remote control of a customer’s technology and screen.
Many helpdesk analysts also have additional responsibilities, such as: B. performing software updates, ensuring compliance with security regulations and setting up new devices. Your average salary is $48,779 per year.
7. Technical Support Representative
A technical support agent works with customers by helping them with technical difficulties. For example, they can help consumers troubleshoot problems, answer questions, and work to resolve hardware or software issues.
Technical support staff can often work remotely, but in-office positions are also common. You can work closely with helpdesk analysts and other IT functions.
The average salary for a tech support agent is $42,397.
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8. Account Coordinator
Account coordinators are marketing agency specialists. They provide administrative and managerial support to customer service professionals such as account managers and account managers. You will learn and understand a great deal about a company’s accounts and customers, and help manage and organize them as needed.
Typical duties of these professionals include preparing contracts and documents, updating databases and coordinating meetings.
You can work closely with marketing and sales staff to ensure that the best customers are always satisfied and that new, high-quality customers are regularly brought in. You earn average $43,475 per year.
9. Flight Attendant
Flight attendants are consumer services specialists who work in and around aircraft on a daily basis.
They can be employed by both private and commercial airlines and will take on a variety of roles including:
- Greeting the passengers.
- Help passengers find seats.
- Assisting passengers to stow their luggage.
- Ensuring compliance with safety regulations and providing safety rules to passengers.
- Conducting demonstrations of security procedures.
- Serving food and beverages during a flight.
- Providing instructions and guidance in the event of flight emergencies.
- Cleaning the cabin between flights.
These individuals are responsible for many of the experiences that airline passengers have when boarding an aircraft. Therefore, they also have to represent their brands very well.
You might want to become a flight attendant if you enjoy flying around airports, serving customers and providing outstanding experiences. You earn average $39,392 per year.
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10. Specialist in customer relations
Customer relationship specialists are knowledgeable consumer service providers who can work for various companies and organizations. Regardless, their primary role is to ensure the satisfaction of long-term customers and clients.
Of course, customer relationship specialists are most important for companies that rely on long-term customers and accounts, such as B. Subscription companies or Software-as-a-Service (SaaS) companies.
Depending on their job requirements, Customer Relationship Specialists may speak to customers and process inquiries via email or in person.
Some customer relationship specialists also read and respond to online customer reviews, helping to build a positive company reputation over time. You can collect and analyze customer feedback to identify patterns or areas for improvement.
Many customer relationship specialists eventually become managers of some sort. Usually they earn $59,342 per year.
11. Bench Teller
A bank teller handles day-to-day financial tasks such as making money orders, transferring money, making deposits and withdrawals, and cashing checks. They assist you with day-to-day financial transactions and are sometimes referred to as cashiers or customer service representatives.
Bank employees also help with opening and closing accounts and loans, making them a vital resource for a variety of financial services.
The average basic salary of a bank employee is approx $35,110.
Related: A complete guide to the highest paying jobs, companies, freelance jobs and more
Get a well-paying consumer service job
As you can see, there are many well-paying jobs in the consumer services sector. Select the best offer that suits your needs and preferences and start applying. You will be making more money than ever before in no time.
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